Museivaticani Reviews

After purchasing the Omnia card a month in advance, there was immediately no availability for the colosseum via the link provided. We were advised to keep checking the website as more slots would be released, which they were not. We had to purchase tickets to the colosseum separately.

After arriving in Rome, we went to two Omnia locations, one at 14:45 and the Carcer location at 15:15 where we told they closed at 15:30 despite the website stating they closed at 4pm. The employee told us that we should have been informed they closed early on that day and that it was not her mistake, and walked away. This meant we missed out on one day of using our Omnia cards, despite paying for 72hours.

When using the OMNIA app, the 6 tickets had no availability. We had paid over €200 which only granted us entry to the Vatican museum. At the pick up point an employee said it was unfortunate that we were there over New years as there was limited availability, but we should not have been able to purchase the cards if this was the case!

We emailed a complaint, received an apology but no compensation could be given. A waste of money and a lot of hassle booking tickets and collecting the cards.

DONT USE THE BUS!! They say it's every 15mins but more like everyone 40+ minutes. They also miss stops and almost left me standing there after 40mins. I had to run up to the bus while they were mid driving and chase after it. Plus when I pressed stop they never stopped, even after I got up and stood next to the door. Now I'm a 24 minute walk from the vatican and no closer then I was when I was first waiting for the bus. Time wasting to the Max!!!

It also promises free wifi which was a lie.

0 stars if I could.

Booking platform gave issues with regard to booking. Bus stops were not clearly marked out, I needed to spend nearly an hour finding the bus stop. Bus also didn’t arrive on time at the FIRST STOP.

Buses also don’t come as often as the other service providers. You are better off booking the attractions yourself than through the company.

I am fully content with purchasing the card. Everywhere is informed, that you need to make reservation in advance for the Vatican and Colosseum. I do not understand why some people complain about it ? These are rules of Rome, not the Omnia Card.
The Hop on Hop off is very good and gives a chance to find directions in the city easily.
It is a bit difficult to find where does it stop at first, but after taking a round you get familiar. Absolutely suggesting to buy it ?

If I could give this 0 stars I would. What a Scam! They completely took my money and I never received my passes. It was their mistake that their computers cut off my address and my passes never got to me. Now they won't allow a new pass to be sent without paying for an entire new pass. This company is just out to get your money and does not care about your experience. Complete SCAM!!

Don't waste your money. We was on owr last day in rome, so we decided to use the tourist bus. We wait for more than o e hour and just one bus passed in front of the bus stop and it didn't stoped, even thant the driver saw us!!! Incredible.
Very bad experience. Don't waste your money. Rome is a caotic city by bus even if you pay for it (no one do it but us)

Worth the money! The Omnia Vatican and Rome Card was worth the money. Especially the Hop-on-hop-off bus, it saved us time and was very easy to get from one site to the other. There were always seats, no standing, pushing, etc. that we saw on the public transportation. The only thing is that the bus stops was not well labeled, so we had to figure out where the stops were as we went.

DON'T WAIST YOUR MONEY! This company let us put in dates of our trip knowing that their Vatican slots were all booked and now won't get back to us so we can get a refund. We are so upset. The card is called The Vatican and Rome pass and you didn't even make sure we had a slot at the Vatican then to not get back in touch? Where is the customer service?

Hi...we don't think the card saved us money in the end. It was expensive and a bit of a fiddle to have to pick up from the designated pick up point ..as it was too late to have it posted to us. We did fall unlucky in tbe days we were in Rome as they coincided with a Sunday when there is free access to a lot of sites and then the Monday a lot of the sites were closed. The bus card did prove useful especially as there was very heavy rain most days.

Same troubles with the entrance on the Vatican Museo because the taxi driver bring us directly to the entrance and not to the office. Why we must go to the office before uns than walk 1,5 km? In my opinion must be possible go directly.
Other negative point ist the bad situation from the speakers on the Omnia Buses. In many positions don’t work!!!

Everything worked out as promised on the promotional materials - the Omnia on-off bus was helpful as our hotel was close to the train station and the bus route was close to many of Rome's attractions. Also, it was a very helpful way to gain quicker access to the Vatican museum and St. Peter's. I will probably use the service again on any future trips to Rome.

This was the best deal! We got the Omnia pass along with the Roma pass. The guide at the pass pick up location was so helpful in letting us know how to optimally use our passes and made our appointments for visiting the sites. Would definitely recommend this to anyone if they want to get the best deal for their money, along with plenty of help for a great vacation.

Great pass that makes travel and costing Rome so much easier. I would suggest researching where the offices are as not too easy to find. Also bus stops are not marked on the roadside so it's difficult to know where to stand according to the map but after a few trips it is easy to know where the bus will be stopping. Overall a great purchase prior to our visit as let's you fastrack Colloseum and other main sites.

The guides on the bus need to be better trained. They are not very friendly, don't tell you to get an ear bud or tell you what to do (expect you to figure it out), they don't give information on the sites but rather tell you listen to a dull recording through earbuds. The website is misleading. I went on three of them and they were all about the same.

Well it was a chore trying to actually get tickets to the free stuff. Never did actually. Used the Vatican tickets and the bus passes. I would try and find something cheaper if you can’t use all these things. Also using it in 3 days is a huge undertaking. Everything takes a lot more time than you think. I am glad I got it but if you look at it money wise then you won’t be ahead unless you are the type A personality with a plus